Privacy Policy

Updated October 29, 2026

What we collect and why

When you send the quote form we receive the details you enter: your name, phone number, optional email address, the job address or town, the type and rough size of the job, any notes, and the page you sent it from. We also record the time of the request and the country it came from. We use this information only to prepare your quote, contact you about it and do the work if you hire us.

Cookieless visit statistics with Matomo

This site counts visits with Matomo, hosted by InnoCraft (Matomo Cloud) for our web agency, to understand which pages are read and where visitors come from. Matomo runs with cookies disabled, so it stores nothing in your browser and does not recognise you across visits or other sites. It receives the page address without query strings or URL fragments, the page title, time spent on the page, your browser and device type, and an approximate location derived from an IP address that is shortened (anonymised) before storage. Referring sites are reduced to a recognised search, social or AI-assistant domain; referring-page paths and queries are not sent. Clicks on phone, text and email links, and quote requests we successfully receive, are counted as events. Clicks on links to other websites and file downloads are counted by their address, without query strings or fragments. Matomo also measures how the quote form is used (which fields are used, for how long and whether the form is started or sent) and plays of the process film; the details you type into the form are never sent to Matomo. This runs without the analytics choice below because it sets no cookies. The data is not used for advertising or shared for any other purpose. If your browser sends the Global Privacy Control signal, Matomo does not load.

Optional analytics and limits on use

• With your permission, Google Analytics measures page visits, phone or email link clicks, and successfully saved quote requests. Analytics stays off until you allow it and is blocked by Global Privacy Control. We do not send form contents, contact details, job addresses, query strings, URL fragments or referring-page paths to Google Analytics. Recognized search and social domains may identify the source of a visit; referring-page paths and queries are excluded. Analytics cookies distinguish visits; advertising features are disabled. Use Analytics preferences at the bottom of any page to change your choice. Declining stops collection and removes this site’s accessible Analytics cookies. We do not use advertising pixels or session recording. Analytics preferences apply to Google Analytics only; cookieless Matomo statistics are described above.
• We do not sell, rent or trade your personal information, and we do not share it for advertising.
• Global Privacy Control keeps optional Google Analytics and Matomo off. We do not sell personal information or share it for advertising.

Where your information is stored

The site and the quote form run on Cloudflare, which stores form submissions on our behalf. Each quote request is also emailed through the email service Resend to the person who handles quotes and to our web agency, so we can reply quickly. Cloudflare processes basic request data such as IP addresses to deliver and protect the site. We keep quote requests for as long as we need them to serve you and keep business records, and delete them when they are no longer needed.

Your choices

You can ask us to show you, correct or delete the information you sent by contacting us through the contact page. We will respond within a reasonable time. This site is not directed to children under 13 and we do not knowingly collect their information.

Changes to this policy

If we change how we handle information, we will update this page and the date at the top. This policy was last updated on October 29, 2026. Related: Terms of Service and Accessibility.